Step-by-step guide on how to fix the printing issue that causes the blue screen of death to appear!

Solve your PC printing issue that was caused by the March Windows 10 Update (Windows 10 KB5000802) with an optional update!


Solve your PC printing issue that was caused by the March Windows 10 Update (Windows 10 KB5000802) with an optional update!

Photo by Vojtech Okenka from Pexels

 

Has your PC encountered a printing problem recently as you try to print your documents to certain types of printers such as Kyocera, Ricoh, and Zebra? After pressing “Print”, does a blue screen of death appear?

Step-by-step guide on how to fix the printing issue that causes the blue screen of death to appear?

Photo Courtesy of Microsoft


Rest assured! Microsoft has fixed the printing issue that was caused by the March Windows 10 Update (Windows 10 KB5000802). The issue now can be solved with an optional update. However, you have to search for the optional update manually through Windows 10 Settings app.


Follow this step-by-step guide below to fix your PC printing issue:


1. Go to Windows 10 Settings app.

Shortcut Tips: Open settings menu by pressing Windows Key + I


2. Select “Update & Security” option under the Settings menu.

Photo Courtesy of Circular Connection


3. Select “Windows Update”

Photo Courtesy of Circular Connection


4. Click “View optional updates”

Photo Courtesy of Circular Connection


5. Select the optional update that addresses this fix.

The optional update is currently available for Windows 10 versions 1803, 1809, 1909, 2004, 20H2, and 21H1.

Photo Courtesy of Circular Connection


6. Click Download and Install

After you have clicked the “Download and Install” option, go back to the Windows Update page and you will see that the Status is changing. Wait until: Downloading -100% and Installing - 100

Photo Courtesy of Circular Connection


7. Restart your computer

Photo Courtesy of Circular Connection

 

If installing optional update mentioned above still does not fix the problem, you may try another method by totally uninstalling the particular update that causes the error:


1. Follow Step 1 to Step 3 stated above.


2. Instead of clicking “View optional updates”, this time you should click the “View update history”.

Photo Courtesy of Circular Connection


3. Click Uninstall updates

Photo Courtesy of Circular Connection


4. Under Uninstall an update list, look for “Security Update for Microsoft Windows (KB5000802)” if your PC is running Windows 10 version 20H2, 2004 and 21H1.

If your PC is Windows 10 version 1909, select to uninstall update KB5000808.

If your PC is Windows 10 version 1809, select to uninstall update KB5000822.

If your PC is Windows 10 version 1803, select to uninstall update KB5000809.


5. Click the “Uninstall” button or you can select the intended update then right click on your mouse and choose “Uninstall” option.

Photo Courtesy of Windows Central


6. Click Yes to uninstall the intended update


7. Click the Restart now button.



Share this article with your friends if you find it helpful!

 

References: Windows Central (website) Windows Central (website)