Stay One Step Ahead: How to Handle Door-to-Door Scams in Singapore

circular connection
Aug 5
3 min read

From overpriced durians to fake deliveries, door-to-door scams are still catching people off guard. Here’s how to respond calmly and safely.

Elderly woman behind bars raises hand to refuse durian offered by masked man in gloves. Indoor setting, neutral tones, tense mood.

AI Image: OpenAI

A surprise knock on the door might seem harmless, but some visits carry more than just products or good intentions. In recent years, residents in Singapore have encountered a variety of door-to-door scams, often resulting in confusion, 6discomfort or even financial loss.

One recent case in Punggol (5 August 2025) involved a salesman selling durians at the doorstep. Residents claimed they were charged nearly $500 for five fruits that turned out to be sour and unripe. While no one was forced to pay, many felt pressured or misled, especially after being unable to get a refund.

This is just one example of how door-to-door scams can take different forms. Some common variations include:

Fake delivery claims, where scammers show up pretending to fulfil cash-on-delivery orders you never placed
Young individuals selling items like ice cream or snacks at inflated prices, often with vague stories or pressure to support them
Impersonators acting as charity volunteers, soliciting donations for unknown or unauthorised causes

Delivery person in blue uniform holds a package, looking confused at a woman in maroon top answering her door with a chain locked.

AI Image: OpenAI

These tactics rely on catching people off guard, especially when they feel socially pressured to be polite or helpful. Here are practical steps to take if someone shows up at your door unexpectedly:

1. Stay Calm and Do Not Feel Obliged to Respond Immediately

If the person is selling something or asking for a donation, it is perfectly acceptable to say you are not interested. Never feel pressured into making a quick decision. You are under no obligation to engage with unsolicited visitors.

2. Ask for Proper Identification or Verification

Legitimate sellers or charity collectors will carry valid identification or documents. Ask for their name, organisation and contact number. If the visit feels suspicious, take note of the details and verify them later through official channels on your own.

3. Do Not Make Cash Payments or Donations at the Door

For charities, let them know you will check their credentials and donate through the organisation’s official website if you choose to contribute. This ensures your donation goes to a legitimate cause.

4. Decline Unfamiliar Deliveries

For cash-on-delivery scams, do not accept any packages you were not expecting. If unsure, it is safer to reject the delivery and verify the matter directly with the supposed sender through official contact details.

5. Do Not Engage with Aggression or Threats

If a visitor becomes confrontational or aggressive, end the conversation immediately. Close the door and avoid further contact. If you feel unsafe, call the police.

6. Inform Neighbours and File a Report if Needed

After the encounter, inform neighbours and family members, particularly elderly individuals who may be more vulnerable. You can report the incident by calling the police non-emergency hotline at 1800-255-0000 or submit a report at www.police.gov.sg/iwitness

7. Need Help? Call 1799

If you are unsure whether something is a scam, call Singapore's anti-scam helpline at 1799. This service is available 24 hours a day and offers advice and support so you can act confidently and protect yourself.

Being aware and prepared can make all the difference. Stay firm, stay safe and help others around you stay informed.